{"id":802,"date":"2026-09-03T18:42:49","date_gmt":"2026-09-03T18:42:49","guid":{"rendered":"https:\/\/staging.doll.shop\/customer-service\/delivery-times-and-shipping-costs\/"},"modified":"2026-09-04T17:06:45","modified_gmt":"2026-09-04T17:06:45","slug":"delivery-times-and-shipping-costs","status":"publish","type":"page","link":"https:\/\/staging.doll.shop\/en\/customer-service\/delivery-times-and-shipping-costs\/","title":{"rendered":"Delivery times and shipping costs"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/\">Home<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/\">Customer service<\/a><\/li>\n<li aria-current=\"page\">Delivery times and shipping costs<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Customer service\">\n<h2><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/\">Customer service<\/a><\/h2>\n<h3>Ordering &amp; delivery<\/h3>\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/delivery-times-and-shipping-costs\/\" aria-current=\"page\">Delivery times and shipping costs<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/payment-methods\/\">Payment methods and discreet payment<\/a><\/li>\n<\/ol>\n<h3>After your purchase<\/h3>\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/returns-and-right-of-withdrawal\/\">Returns and right of withdrawal<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/model-withdrawal-form\/\">Model withdrawal form<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/warranty-terms\/\">Warranty terms<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/complaints-procedure\/\">Complaints procedure<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/frequently-asked-questions\/\">Frequently asked questions<\/a><\/li>\n<\/ol>\n<h3>Company &amp; terms<\/h3>\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/about-doll-shop\/\">About Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/responsible-range\/\">Responsible range<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/company-details\/\">Company details<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/terms-and-conditions\/\">Terms and conditions<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/privacy-statement\/\">Privacy statement<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/cookie-policy\/\">Cookie policy<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"On this page\">\n<h2>On this page<\/h2>\n<ol>\n<li><a href=\"#in-short\">In short<\/a><\/li>\n<li><a href=\"#delivery-time-by-country\">Delivery time by country<\/a><\/li>\n<li><a href=\"#shipping-costs\">Shipping costs<\/a><\/li>\n<li><a href=\"#stock-and-packaging\">Stock and packaging<\/a><\/li>\n<li><a href=\"#made-to-order-models\">Made-to-order models<\/a><\/li>\n<li><a href=\"#delivery-and-delivery-attempts\">Delivery and delivery attempts<\/a><\/li>\n<li><a href=\"#damage-on-arrival\">Damage on arrival<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">Ordering &amp; delivery<\/span><\/p>\n<h1>Delivery times and shipping costs<\/h1>\n<p class=\"article__lead\">Order on a working day before 2 pm and an in-stock model ships the same day with UPS. Free shipping from \u20ac800; below that, costs are shown at checkout.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Last updated 3 September 2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"in-short\">In short<\/h2>\n<p>All models that are in stock are shipped from our own distribution centres. Order on a working day before 2pm and your parcel leaves our warehouse the same day, and you receive a track &amp; trace code from UPS straight away. In the Netherlands and Belgium, this usually means it arrives the next working day.<\/p>\n<h2 id=\"delivery-time-by-country\">Delivery time by country<\/h2>\n<div class=\"tablewrap\">\n<table>\n<thead>\n<tr>\n<th>Destination<\/th>\n<th>Delivery time after shipping<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Netherlands and Belgium<\/td>\n<td>1 working day<\/td>\n<\/tr>\n<tr>\n<td>Germany and France<\/td>\n<td>2 working days<\/td>\n<\/tr>\n<tr>\n<td>Poland, Sweden, Spain, Italy and the rest of Europe<\/td>\n<td>3\u20134 working days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>Delivery times are estimates from UPS. Around public holidays and in the final weeks of the year it may take a day longer; you will see this reflected in the track &amp; trace.<\/p>\n<h2 id=\"shipping-costs\">Shipping costs<\/h2>\n<p>Shipping is <strong>free from an order value of \u20ac800<\/strong>. Below that amount, shipping costs are calculated at checkout. They depend on the destination, the dimensions and weight of the parcel and the chosen shipping method; a full-size doll is a large, heavy parcel, an accessory fits in an ordinary box. You always see the amount before you pay, and no further costs are added afterwards.<\/p>\n<p>In principle we ship everything with UPS, with tracking. We reserve the right to choose a different carrier for a particular destination or shipment; in that case, too, you will receive a tracking code.<\/p>\n<h2 id=\"stock-and-packaging\">Stock and packaging<\/h2>\n<p>Our warehouse works entirely with barcodes: every step from order picking to dispatch is scanned, so the right item goes into the right box and you receive exactly the unit you saw on the site.<\/p>\n<p>Shipping is discreet. The parcel is a plain brown box with no print, logo or description of the contents, and the shipping label does not show the shop name either. Read more in our article on <a href=\"https:\/\/staging.doll.shop\/en\/knowledge-base\/discreet-ordering\/\">discreet ordering and receiving<\/a>.<\/p>\n<h2 id=\"made-to-order-models\">Made-to-order models<\/h2>\n<p>Some models are supplied to order: the manufacturer makes them for you. This is clearly stated on the product page and in your order confirmation; allow a delivery time of 8 to 12 weeks. Tracking becomes active as soon as the parcel arrives in the country of delivery, and you will be notified once the model is on its way to you with UPS. Made-to-order models are covered by the same cooling-off period as in-stock models.<\/p>\n<h2 id=\"delivery-and-delivery-attempts\">Delivery and delivery attempts<\/h2>\n<p>UPS generally makes two delivery attempts and never leaves a parcel unattended. Via the UPS app or the link in your track &amp; trace email, you can reschedule delivery to another day or to a UPS Access Point. Bear in mind that a full-size doll weighs 30 to 40 kilos: home delivery at a time you choose is usually the most convenient.<\/p>\n<p>Make sure the delivery address is correct and that someone is available at the time of delivery. If a parcel is refused or not collected from a pick-up point and is returned to us, we will charge the return costs (approximately \u20ac85 for a doll, \u20ac6.95 for accessories); see also <a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/returns-and-right-of-withdrawal\/\">returns and right of withdrawal<\/a>.<\/p>\n<h2 id=\"damage-on-arrival\">Damage on arrival<\/h2>\n<p>Check the box on receipt. If you see damage to the packaging or the product, contact us as soon as possible and send photos of the box and the damage. Do not use the product until you have heard from us. We will always resolve this for you; read how in our <a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/warranty-terms\/\">warranty terms<\/a>.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>Still not sure?<\/h2>\n<p>Send us a WhatsApp message with your question. On working days we reply within an hour, honestly and without sales talk.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><a class=\"btn btn--wa btn--lg\" href=\"https:\/\/wa.me\/31850600590\"><span class=\"wa-ico\" aria-hidden=\"true\"><object class=\"wa-ico__file\" data=\"..\/assets\/whatsapp.svg\" type=\"image\/svg+xml\" tabindex=\"-1\"><object class=\"wa-ico__cdn\" data=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/simple-icons\/15.16.0\/whatsapp.svg\" type=\"image\/svg+xml\" tabindex=\"-1\"><svg class=\"icon\"><use href=\"#i-chat\"><\/use><\/svg><\/object><\/object><\/span>WhatsApp<\/a><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/staging.doll.shop\/en\/contact\/\">Contact<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>Ordering &amp; delivery<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/payment-methods\/\">Payment methods and discreet payment<\/a><\/h3>\n<p>Wero, Bancontact, credit card, PayPal and Apple Pay, securely processed by Mollie. You pay discreetly: your statement shows no product name.<\/p>\n<p><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/payment-methods\/\">Read more \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/\" class=\"btn btn--ghost\">\u2039 All topics<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Home Customer service Delivery times and shipping costs Customer service Ordering &amp; delivery Delivery times and shipping costs Payment methods and discreet payment After your purchase Returns and right of withdrawal Model withdrawal form Warranty terms Complaints procedure Frequently asked questions Company &amp; terms About Doll.shop Responsible range Company details Terms and conditions Privacy statement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":785,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-802","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/pages\/802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/comments?post=802"}],"version-history":[{"count":1,"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/pages\/802\/revisions"}],"predecessor-version":[{"id":1126,"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/pages\/802\/revisions\/1126"}],"up":[{"embeddable":true,"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/pages\/785"}],"wp:attachment":[{"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/media?parent=802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}