{"id":803,"date":"2026-09-03T18:42:50","date_gmt":"2026-09-03T18:42:50","guid":{"rendered":"https:\/\/staging.doll.shop\/customer-service\/about-doll-shop\/"},"modified":"2026-09-04T17:06:45","modified_gmt":"2026-09-04T17:06:45","slug":"about-doll-shop","status":"publish","type":"page","link":"https:\/\/staging.doll.shop\/en\/customer-service\/about-doll-shop\/","title":{"rendered":"About Doll.shop"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/\">Home<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/\">Customer service<\/a><\/li>\n<li aria-current=\"page\">About Doll.shop<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Customer service\">\n<h2><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/\">Customer service<\/a><\/h2>\n<h3>Ordering &amp; delivery<\/h3>\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/delivery-times-and-shipping-costs\/\">Delivery times and shipping costs<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/payment-methods\/\">Payment methods and discreet payment<\/a><\/li>\n<\/ol>\n<h3>After your purchase<\/h3>\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/returns-and-right-of-withdrawal\/\">Returns and right of withdrawal<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/model-withdrawal-form\/\">Model withdrawal form<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/warranty-terms\/\">Warranty terms<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/complaints-procedure\/\">Complaints procedure<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/frequently-asked-questions\/\">Frequently asked questions<\/a><\/li>\n<\/ol>\n<h3>Company &amp; terms<\/h3>\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/about-doll-shop\/\" aria-current=\"page\">About Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/responsible-range\/\">Responsible range<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/company-details\/\">Company details<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/terms-and-conditions\/\">Terms and conditions<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/privacy-statement\/\">Privacy statement<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/cookie-policy\/\">Cookie policy<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"On this page\">\n<h2>On this page<\/h2>\n<ol>\n<li><a href=\"#the-specialist-in-realistic-sex-dolls\">The specialist in realistic sex dolls<\/a><\/li>\n<li><a href=\"#our-history\">Our history<\/a><\/li>\n<li><a href=\"#dutchdoll\">DutchDoll<\/a><\/li>\n<li><a href=\"#stock\">Stock<\/a><\/li>\n<li><a href=\"#who-actually-buys-sex-dolls\">Who actually buys sex dolls?<\/a><\/li>\n<li><a href=\"#responsible-range\">Responsible range<\/a><\/li>\n<li><a href=\"#quality-and-reliability\">Quality and reliability<\/a><\/li>\n<li><a href=\"#always-the-best-price\">Always the best price<\/a><\/li>\n<li><a href=\"#company-details\">Company details<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">Company &amp; terms<\/span><\/p>\n<h1>About Doll.shop<\/h1>\n<p class=\"article__lead\">Europe&#8217;s specialist in realistic sex dolls since 2010: our own stock, certified by ValuedShops, and a clear policy on what we do and do not sell.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Last updated 3 September 2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"the-specialist-in-realistic-sex-dolls\">The specialist in realistic sex dolls<\/h2>\n<p>Doll.shop is Europe&#8217;s specialist in realistic sex dolls. We supply premium sex dolls, torsos and accessories from our own stock to customers across Europe, at a fair price and with the service you would expect from a specialist.<\/p>\n<h2 id=\"our-history\">Our history<\/h2>\n<p>We started in 2010 selling realistic sex dolls in the Netherlands, with one goal: to make high-quality dolls accessible to everyone who wants one, without hassle and without judgement. Within a few years we grew into the largest supplier in the Netherlands and Belgium. From 2019, more and more customers from Germany and France started visiting our Dutch showroom, and in 2020 we became active in the German market. Since 2021 we have had German colleagues on our team and a location in Germany too. Today we serve customers in eight languages and continue to expand our reach across Europe.<\/p>\n<h2 id=\"dutchdoll\">DutchDoll<\/h2>\n<p>Over the years we have seen exactly what works well with dolls in practice, and what does not. That knowledge came together in DutchDoll: Europe&#8217;s premium sex doll brand, developed and tested in the Netherlands. Every DutchDoll model is made of premium TPE V3.0 and comes as standard with an EVO skeleton, a hand skeleton and standing feet; most models have gel breasts and a premium head with a movable jaw. We ship them from our own stock. Alongside DutchDoll, we carry a carefully chosen number of brands, including Firedoll, Lexydoll and RF Doll, from manufacturers we have visited ourselves or tested over an extended period.<\/p>\n<h2 id=\"stock\">Stock<\/h2>\n<p>We have two distribution centres holding thousands of dolls in stock between them. Our warehouse works entirely with barcodes, so you receive exactly the unit you saw on the site. Order on a working day before 2pm and we ship the same day.<\/p>\n<h2 id=\"who-actually-buys-sex-dolls\">Who actually buys sex dolls?<\/h2>\n<p>Men, women and couples, of all ages above 18. Some choose a doll for the lifelike experience, others for companionship or as part of their relationship. We also regularly supply creative and professional clients, such as film producers, photographers, museums and exhibitions. Whoever you are, you will be helped discreetly and with respect.<\/p>\n<h2 id=\"responsible-range\">Responsible range<\/h2>\n<p>We sell only dolls with adult body proportions. Dolls that are too small, dolls with childlike features, dolls that resemble an existing person, or dolls that could be offensive, are not included in our range and are not supplied to order either. This is set out in our purchasing terms and in our agreements with manufacturers. Read our full policy on the <a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/responsible-range\/\">responsible range<\/a> page.<\/p>\n<h2 id=\"quality-and-reliability\">Quality and reliability<\/h2>\n<p>Doll.shop is a certified member of ValuedShops (Stichting WebwinkelKeur). ValuedShops regularly checks whether we meet the legal requirements and whether our customers are satisfied, and offers independent dispute mediation. Our suppliers undergo regular quality checks. This way you can be sure you are buying from a reliable party.<\/p>\n<h2 id=\"always-the-best-price\">Always the best price<\/h2>\n<p>To keep premium dolls affordable, we work efficiently: we buy in large quantities directly from the manufacturer, ship from our own stock, and keep our organisation lean. That is why we can offer a lowest price guarantee and still deliver the service that a product of this scale deserves.<\/p>\n<h2 id=\"company-details\">Company details<\/h2>\n<p>Doll.shop, K\u00f6nigsborner Stra\u00dfe 26a, 39175 Biederitz, Germany. KvK 82678057, VAT number NL862563215B01. Available on working days from 9am to 5pm via WhatsApp +31 85 060 05 90 and info@doll.shop. All official details are on the <a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/company-details\/\">company details<\/a> page.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>Still not sure?<\/h2>\n<p>Send us a WhatsApp message with your question. On working days we reply within an hour, honestly and without sales talk.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><a class=\"btn btn--wa btn--lg\" href=\"https:\/\/wa.me\/31850600590\"><span class=\"wa-ico\" aria-hidden=\"true\"><object class=\"wa-ico__file\" data=\"..\/assets\/whatsapp.svg\" type=\"image\/svg+xml\" tabindex=\"-1\"><object class=\"wa-ico__cdn\" data=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/simple-icons\/15.16.0\/whatsapp.svg\" type=\"image\/svg+xml\" tabindex=\"-1\"><svg class=\"icon\"><use href=\"#i-chat\"><\/use><\/svg><\/object><\/object><\/span>WhatsApp<\/a><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/staging.doll.shop\/en\/contact\/\">Contact<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>Company &amp; terms<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/responsible-range\/\">Responsible range<\/a><\/h3>\n<p>We sell only dolls with adult body proportions. What that means in practice, how we assess it and why we have this policy.<\/p>\n<p><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/responsible-range\/\">Read more \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/company-details\/\">Company details<\/a><\/h3>\n<p>The official details of Doll.shop: address, company, registration, VAT number, management and availability on working days.<\/p>\n<p><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/company-details\/\">Read more \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/terms-and-conditions\/\">Terms and conditions<\/a><\/h3>\n<p>The terms and conditions of DVWZ B.V. (Doll.shop) for consumers: offer, right of withdrawal, price, warranty, delivery, payment, complaints and disputes.<\/p>\n<p><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/terms-and-conditions\/\">Read more \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/privacy-statement\/\">Privacy statement<\/a><\/h3>\n<p>Which personal data we process, why, how long we keep it, who we share it with, and what rights you have under the GDPR.<\/p>\n<p><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/privacy-statement\/\">Read more \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/cookie-policy\/\">Cookie policy<\/a><\/h3>\n<p>Which cookies Doll.shop places, what they are for, how long they are retained and how to adjust your choice. No marketing cookies.<\/p>\n<p><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/cookie-policy\/\">Read more \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/staging.doll.shop\/en\/customer-service\/\" class=\"btn btn--ghost\">\u2039 All topics<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Home Customer service About Doll.shop Customer service Ordering &amp; delivery Delivery times and shipping costs Payment methods and discreet payment After your purchase Returns and right of withdrawal Model withdrawal form Warranty terms Complaints procedure Frequently asked questions Company &amp; terms About Doll.shop Responsible range Company details Terms and conditions Privacy statement Cookie policy On [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":785,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-803","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/pages\/803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/comments?post=803"}],"version-history":[{"count":1,"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/pages\/803\/revisions"}],"predecessor-version":[{"id":1127,"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/pages\/803\/revisions\/1127"}],"up":[{"embeddable":true,"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/pages\/785"}],"wp:attachment":[{"href":"https:\/\/staging.doll.shop\/en\/wp-json\/wp\/v2\/media?parent=803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}