{"id":951,"date":"2026-09-03T18:42:49","date_gmt":"2026-09-03T18:42:49","guid":{"rendered":"https:\/\/staging.doll.shop\/kundservice\/klagomal\/"},"modified":"2026-09-04T13:38:22","modified_gmt":"2026-09-04T13:38:22","slug":"klagomal","status":"publish","type":"page","link":"https:\/\/staging.doll.shop\/sv\/kundservice\/klagomal\/","title":{"rendered":"Klagom\u00e5lshantering"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/\">Hem<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/\">Kundservice<\/a><\/li>\n<li aria-current=\"page\">Klagom\u00e5lshantering<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Kundservice\">\n<h2><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/\">Kundservice<\/a><\/h2>\n<h3>Best\u00e4llning &amp; leverans<\/h3>\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/leveranstider-och-fraktkostnader\/\">Leveranstider och fraktkostnader<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/betalningsmetoder\/\">Betalningsmetoder och diskret betalning<\/a><\/li>\n<\/ol>\n<h3>Efter ditt k\u00f6p<\/h3>\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/retur-och-angerratt\/\">Retur och \u00e5ngerr\u00e4tt<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/angerblankett\/\">\u00c5ngerblankett<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/garantivillkor\/\">Garantivillkor<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/klagomal\/\" aria-current=\"page\">Klagom\u00e5lshantering<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/vanliga-fragor\/\">Vanliga fr\u00e5gor<\/a><\/li>\n<\/ol>\n<h3>F\u00f6retag &amp; villkor<\/h3>\n<ol>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/om-doll-shop\/\">Om Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/ansvarsfullt-sortiment\/\">Ansvarsfullt sortiment<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/foretagsuppgifter\/\">F\u00f6retagsuppgifter<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/allmanna-villkor\/\">Allm\u00e4nna villkor<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/integritetspolicy\/\">Integritetspolicy<\/a><\/li>\n<li><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/cookiepolicy\/\">Cookiepolicy<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"P\u00e5 den h\u00e4r sidan\">\n<h2>P\u00e5 den h\u00e4r sidan<\/h2>\n<ol>\n<li><a href=\"#lamna-ett-klagomal\">L\u00e4mna ett klagom\u00e5l<\/a><\/li>\n<li><a href=\"#hur-snabbt-vi-svarar\">Hur snabbt vi svarar<\/a><\/li>\n<li><a href=\"#oberoende-medling\">Oberoende medling<\/a><\/li>\n<li><a href=\"#vad-vi-gor-med-det\">Vad vi g\u00f6r med det<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">Efter ditt k\u00f6p<\/span><\/p>\n<h1>Klagom\u00e5lshantering<\/h1>\n<p class=\"article__lead\">Inte n\u00f6jd? S\u00e5 l\u00e4mnar du ett klagom\u00e5l, hur snabbt vi svarar och vilken oberoende tvistemedling som finns via ValuedShops om vi inte kommer \u00f6verens.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Senast uppdaterad 2026-09-03<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"lamna-ett-klagomal\">L\u00e4mna ett klagom\u00e5l<\/h2>\n<p>Vi g\u00f6r v\u00e5rt b\u00e4sta f\u00f6r att varje best\u00e4llning ska g\u00e5 smidigt, men n\u00e5got kan g\u00e5 fel. H\u00e4nder det, h\u00f6r av dig s\u00e5 l\u00f6ser vi det. L\u00e4mna ditt klagom\u00e5l via <a href=\"https:\/\/staging.doll.shop\/sv\/kontakt\/\">kontaktformul\u00e4ret<\/a>, per e-post till info@doll.shop eller via WhatsApp p\u00e5 +31 85 060 05 90. Ange ditt ordernummer och beskriv s\u00e5 konkret som m\u00f6jligt vad som har h\u00e4nt; foton hj\u00e4lper.<\/p>\n<h2 id=\"hur-snabbt-vi-svarar\">Hur snabbt vi svarar<\/h2>\n<p>Du f\u00e5r en bekr\u00e4ftelse p\u00e5 att vi har tagit emot ditt klagom\u00e5l inom en arbetsdag och ett svar i sak senast inom 14 dagar. Beh\u00f6ver vi mer tid, till exempel f\u00f6r att vi m\u00e5ste bed\u00f6ma en produkt, meddelar vi dig inom den tiden och anger n\u00e4r du kan r\u00e4kna med ett svar. I praktiken besvarar vi de flesta klagom\u00e5l inom n\u00e5gra arbetsdagar.<\/p>\n<h2 id=\"oberoende-medling\">Oberoende medling<\/h2>\n<p>Kommer vi inte \u00f6verens kan du l\u00e4mna ditt klagom\u00e5l till den oberoende tvistemedlingen hos ValuedShops (Stichting WebwinkelKeur), som Doll.shop \u00e4r medlem i. ValuedShops medlar kostnadsfritt mellan konsument och n\u00e4tbutik. Mer information finns p\u00e5 webwinkelkeur.nl under &#8221;Geschil melden&#8221; (anm\u00e4l tvist).<\/p>\n<p>Som konsument i EU kan du dessutom anv\u00e4nda EU-kommissionens plattform f\u00f6r tvistl\u00f6sning online (ec.europa.eu\/odr). Nederl\u00e4ndsk r\u00e4tt g\u00e4ller f\u00f6r v\u00e5ra avtal; se \u00e4ven v\u00e5ra <a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/allmanna-villkor\/\">allm\u00e4nna villkor<\/a>.<\/p>\n<h2 id=\"vad-vi-gor-med-det\">Vad vi g\u00f6r med det<\/h2>\n<p>Varje klagom\u00e5l registreras och diskuteras. Klagom\u00e5l om en produkt f\u00f6r vi vidare till tillverkaren; klagom\u00e5l om leveransen tar vi upp med UPS. S\u00e5 f\u00f6rb\u00e4ttrar vi v\u00e5rt sortiment och v\u00e5r service. Omd\u00f6men via ValuedShops l\u00e5ter vi st\u00e5 or\u00f6rda, oavsett om de \u00e4r positiva eller kritiska.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>Fortfarande os\u00e4ker?<\/h2>\n<p>Skicka din fr\u00e5ga till oss p\u00e5 WhatsApp. P\u00e5 vardagar svarar vi inom en timme, \u00e4rligt och utan s\u00e4ljsnack.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><a class=\"btn btn--wa btn--lg\" href=\"https:\/\/wa.me\/31850600590\"><span class=\"wa-ico\" aria-hidden=\"true\"><object class=\"wa-ico__file\" data=\"..\/assets\/whatsapp.svg\" type=\"image\/svg+xml\" tabindex=\"-1\"><object class=\"wa-ico__cdn\" data=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/simple-icons\/15.16.0\/whatsapp.svg\" type=\"image\/svg+xml\" tabindex=\"-1\"><svg class=\"icon\"><use href=\"#i-chat\"><\/use><\/svg><\/object><\/object><\/span>WhatsApp<\/a><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/staging.doll.shop\/sv\/kontakt\/\">Kontakt<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>Efter ditt k\u00f6p<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/retur-och-angerratt\/\">Retur och \u00e5ngerr\u00e4tt<\/a><\/h3>\n<p>14 dagars \u00e5ngerr\u00e4tt fr\u00e5n mottagandet. S\u00e5 anm\u00e4ler du en retur av din sexdocka, vad returfrakten kostar och n\u00e4r \u00e5ngerr\u00e4tten upph\u00f6r av hygieniska sk\u00e4l.<\/p>\n<p><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/retur-och-angerratt\/\">L\u00e4s mer \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/angerblankett\/\">\u00c5ngerblankett<\/a><\/h3>\n<p>Den lagstadgade standardblanketten f\u00f6r att \u00e5ngra ditt k\u00f6p inom \u00e5ngerfristen. Du beh\u00f6ver bara fylla i och skicka den om du vill fr\u00e5ntr\u00e4da avtalet.<\/p>\n<p><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/angerblankett\/\">L\u00e4s mer \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/garantivillkor\/\">Garantivillkor<\/a><\/h3>\n<p>Alla sexdockor omfattas av den lagstadgade garantin mot tillverkningsfel. Vad den t\u00e4cker, vad som \u00e4r normalt slitage och hur en reparation g\u00e5r till.<\/p>\n<p><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/garantivillkor\/\">L\u00e4s mer \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/vanliga-fragor\/\">Vanliga fr\u00e5gor<\/a><\/h3>\n<p>Svaren p\u00e5 de fr\u00e5gor vi f\u00e5r oftast: om frakt och leverans, diskretion, betalning, retur och \u00e5ngerr\u00e4tt, material, sk\u00f6tsel av sexdocka och v\u00e5rt sortiment.<\/p>\n<p><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/vanliga-fragor\/\">L\u00e4s mer \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/staging.doll.shop\/sv\/kundservice\/\" class=\"btn btn--ghost\">\u2039 Alla \u00e4mnen<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hem Kundservice Klagom\u00e5lshantering Kundservice Best\u00e4llning &amp; leverans Leveranstider och fraktkostnader Betalningsmetoder och diskret betalning Efter ditt k\u00f6p Retur och \u00e5ngerr\u00e4tt \u00c5ngerblankett Garantivillkor Klagom\u00e5lshantering Vanliga fr\u00e5gor F\u00f6retag &amp; villkor Om Doll.shop Ansvarsfullt sortiment F\u00f6retagsuppgifter Allm\u00e4nna villkor Integritetspolicy Cookiepolicy P\u00e5 den h\u00e4r sidan L\u00e4mna ett klagom\u00e5l Hur snabbt vi svarar Oberoende medling Vad vi g\u00f6r med det [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":935,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-951","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.doll.shop\/sv\/wp-json\/wp\/v2\/pages\/951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.doll.shop\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.doll.shop\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.doll.shop\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.doll.shop\/sv\/wp-json\/wp\/v2\/comments?post=951"}],"version-history":[{"count":1,"href":"https:\/\/staging.doll.shop\/sv\/wp-json\/wp\/v2\/pages\/951\/revisions"}],"predecessor-version":[{"id":1275,"href":"https:\/\/staging.doll.shop\/sv\/wp-json\/wp\/v2\/pages\/951\/revisions\/1275"}],"up":[{"embeddable":true,"href":"https:\/\/staging.doll.shop\/sv\/wp-json\/wp\/v2\/pages\/935"}],"wp:attachment":[{"href":"https:\/\/staging.doll.shop\/sv\/wp-json\/wp\/v2\/media?parent=951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}